Return Policy 

At PrometheuzHRT, we are committed to providing you with an exceptional experience. In the rare event that you encounter any issues with your order, our comprehensive return policy is designed to address your concerns thoroughly. Please take a moment to familiarize yourself with the following details:

Returns and Exchanges: 

Returns and exchanges are subject to the discretion of PrometheuzHRT.

If you receive an incorrect item, we are more than willing to facilitate an exchange or provide a refund.

Refunds

If a refund is deemed necessary, we will initiate the refund process for your transaction or the appropriate amount for the returned items.

It’s important to note that chargebacks are treated seriously. If a customer initiates a chargeback without prior communication with our customer support, there may be consequences.

These consequences may include a ban not only from PrometheuzHRT but also from other online vendors. Additionally, all information associated with the order may be banned. We also reserve the right to share these details with other online vendors to collectively protect their businesses and ours from fraudulent activities.

Customer Policy

We have a strict zero-tolerance policy towards fraudulent activities.

Return Process

PrometheuzHRT does not accept returns unless the customer can provide a valid reason for their dissatisfaction with a product. Please note that the refund will only be initiated if the reason provided aligns with PrometheuzHRT’s Terms and Conditions.

Effective communication is essential, as most issues can be resolved promptly by reaching out to us directly.

If you wish to cancel an order before shipment, please contact us at [email protected], and we will make every effort to accommodate your request.

Please be aware that once an order has been collected by the courier, we cannot guarantee interception. If you still choose to return the item, a 15% restocking fee will be applicable, and the responsibility for return shipping costs will lie with the buyer.

While we take every precaution to ensure secure packaging and safe delivery, if items are received damaged or in an unsatisfactory condition, please notify us immediately. We will work with you to address the issue.

Missing Items

If you discover a product missing from your order, please contact us and provide the necessary details.

Upon verifying the legitimacy of your claim, we will promptly dispatch the missing item to you.

Documentation and Fraud Prevention

To maintain transparency and counter fraudulent claims, we meticulously document, weigh, and photograph all orders before shipping.

At PrometheuzHRT, your satisfaction is our utmost priority. Our dedicated support team is always available to assist you with any return-related inquiries. Feel free to reach out to us at [email protected]. We are firmly committed to resolving concerns promptly and ensuring your complete satisfaction.